Con-X-ion Terms and Conditions

Service Information

Travel Information

Theme Park entry tickets and passes

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Gold Coast Services


Gold Coast International Airport Arrival Procedure. 

Passenger/s arriving on Gold Coast International Airport flights are met directly outside the custom exit doors. Our drivers will greet you wearing a red Con-x-ion cap and displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport 90 minutes after you arrive. This allows for 60 minutes for you to collect your luggage and 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc. 

We aim to have you out of the airport inside of the above timelines however from time to time due to unforeseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 120 minutes after your flight lands.

Gold Coast Domestic Airport Arrival Procedure. 

Passenger/s arriving on Gold Coast Domestic Airport  flights are met at their carriers’ luggage carousel in the terminal. Our drivers will greet you wearing a red Con-x-ion Cap and displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport within 60 minutes of arrival. This allows for 30 minutes for you to collect your luggage and 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc. 

We aim to have you out of the airport inside of the above timelines however from time to time due to unforeseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 90 minutes after your flight lands.

Departing Gold Coast Procedure

Passengers are required to be ready and waiting outside their accommodation and designated pick-up point at least 10 minutes prior to their pick-up time.  This should enable passengers to connect with their respective flights and allow for traffic fluctuations.  If your bus has not arrived 15 minutes after your scheduled departure you must call Con-x-ion on 1300 266 946.  Please ensure your mobile is switched on in case Con-x-ion needs to contact you.

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Brisbane Services - Airports and Wharfs


Brisbane International Airport Arrival Procedure. 

Upon arrival and after exiting customs, turn left and proceed to the “MEETING POINT”. Our drivers will greet you wearing a red CON-X-ION cap and displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport inside 90 minutes after you arrive. This allows for 60 minutes for you to collect your luggage, clear customs and find your driver and upto 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after 60 minutes please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc.

We aim to have you out of the airport inside of the above timelines however from time to time due to unforeseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 120 minutes after your flight lands.

Brisbane Domestic Airport Arrival Procedure. 

Passenger/s arriving on Brisbane Domestic Airport  flights are met at their carriers’ luggage carousel in the terminal. Our drivers will greet you wearing red Con-x-ion cap and displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport within 60 minutes of arrival. This allows for 30 minutes for you to collect your luggage and 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc. 
We aim to have you out of the airport inside of the above timelines however from time to time due to unforeseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 90 minutes after your flight lands.

Departing Brisbane Procedure

Passengers are required to be ready and waiting outside their accommodation and designated pick-up point at least 10 minutes prior to their pick-up time.  This should enable passengers to connect with their respective flights and allow for traffic fluctuations.  If your bus has not arrived 15 minutes after your scheduled departure you must call Con-x-ion on 1300 266 946.  Please ensure your mobile is switched on in case Con-x-ion needs to contact you.


Hamilton Wharf (Brisbane) Arrival Procedure. 

Passenger/s arriving into Hamilton Wharf are met at the bus stop outside the docking area. Our drivers will greet you wearing a red Con-x-ion Cap and displaying a board with the passenger’s name. Under normal circumstances your bus should depart the Wharf 3 hours after you arrive. This allows for for you clear customs and to collect your luggage. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc. 
We aim to have depart from the Wharf inside of the above timeline however from time to time due to unforeseen circumstances there may be further delays and we will endeavour to have you depart the wharf not later than 3 hours and 30 minutes after you Dock.


Holt St. Wharf (Brisbane) Arrival Procedure. 

Passenger/s arriving into Holt St. Wharf are met in the immediate location outside the docking area. Our drivers will greet you wearing a red Con-x-ion Cap and displaying a board with the passenger’s name. Departure from the Wharf will occur after all passengers have made contact with the driver. If you can not make contact with the driver please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc

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Sunshine Coast Services


Departing Sunshine Coast Procedure

Passengers are required to be ready and waiting outside their accommodation and designated pick-up point at least 10 minutes prior to their pick-up time.  This should enable passengers to connect with their respective flights and allow for traffic fluctuations.  If your bus has not arrived 15 minutes after your scheduled departure you must call Con-x-ion on 1300 266 946.  Please ensure your mobile is switched on in case Con-x-ion needs to contact you.

Arrival Sunshine Coast Airport Procedure

Buses depart Brisbane airport every 1½ hours from 6:00am until 10:30pm (see table below). If only one Arrival flight is to be met, we depart immediately.

Brisbane Airport to Sunshine Coast Coach Departure times- 7 days per week
0600 0730 0900 1030 1200 1330 1500 1630 1800 1930 2100 2230
  • After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
  • If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946
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Sydney Airports Services


Sydney Domestic/International Airport Arrival Procedure. 

“Upon collection of luggage, please phone toll free number “1800 33 00 55.” (if you do not have a mobile phone, there are public phones in both terminals) – you will be connected with our dispatch office who will provide instructions on where to meet your airport shuttle bus.”

Departing Sydney Procedure

Passengers are required to be ready and waiting outside their accommodation and designated pick-up point at least 10 minutes prior to their pick-up time.  This should enable passengers to connect with their respective flights and allow for traffic fluctuations.  If your bus has not arrived 15 minutes after your scheduled departure you must call Con-x-ion on 1300 266 946.  Please ensure your mobile is switched on in case Con-x-ion needs to contact you.

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Gold Coast City Tours


Gold Coast City Tours

Explore the surrounds and sights of the Gold Coast in air-conditioned comfort.

We will pick you up and take you on a journey showcasing some of the Gold Coast’s icons and special landmarks. From the south at beautiful Burleigh Heads beach to north at your final stop at Harbour Town you will experience a 4½ hour diverse and fun snapshot of the Gold Coast. We invite you to join our coach captain as you are guided through the history and special points of interest culminating in some serious shopping !

Adult $59* | Chld $39* | Family $149*

YOUR ITINERARY

Pick up Time: 10.45am – 11am

We will take you on a journey passing icons and special interest locations including:

  • Gold Coast Exhibition Centre
  • Conrad Jupiters
  • Pacific Fair Shopping Centre
  • Photo opportunity at the Beautiful Burleigh Beach
  • Viewing the million dollar prestigious properties at Hedges and Albatross Avenues
  • A short light refreshment stop
  • Marvel at Q1
  • Experience the feel of being on the Indy track
  • Photo opportunity at Narrowneck home of the artifical reef (great surfing)
  • Journey on north past the Southport Yacht Club to the newly refurbished Marina Mirage
  • Short break at Marina Mirage to wander through the fashion houses, stroll down to the wharf, or walk next door to Australia’s only Palazzo Versace Hotel.
  • Sea World
  • Sheraton Mirage
  • Arrive at Harbour Town Brand
  • Direct Outlet Shopping Centre

On arrival at the tourism lounge receive your VIP shopping card. Explore brand direct outlets and specialty stores with the latest fashion, homewares and accessories all at greatly discounted prices.

3.30pm Coach departs Harbour Town to your accommodation House

*food and beverage cost is not included in the tour

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Melbourne Services


Melbourne International Airport Arrival Procedure (Tullamarine, Melbourne Airport)

PLEASE NOTE  -  Melbourne Airport do not allow BUS/COACH drivers to leave their vehicle to meet you inside the terminal as a result we have arranged a FREE phone so you can contact us.  (  In case you do not have a working phone of your own )

This is what you need to do upon arriving at Melbourne Airport.

1.     As soon as you have arrived,  please ring us immediately on +613 86829115  to confirm that you caught your flight and it has landed.   Please contact us BEFORE you wait for your luggage. ( just in case our bus is about to leave - we may be able to hold it for you )

2.      If you do NOT have a working phone, please go to T2 ( International Terminal - Ground Floor )  and find the INFORMATION COUNTER on the ground floor  Look for the i logo.  There is a free call board at the Information counter.  Locate the TOUREAST AUSTRALIA / CON-X-ION display box and ring the number in the box ( 125 ) wait, and you will be connected to an operator.

3.     We will then direct you to the correct BUS ZONE  in  the second roadway opposite the terminal.  The airport do change these zones so phone contact is essential.

At all times, ask any Yellow Jacket Melbourne Airport Employee for directions to find the Free Phone and Bus Zone. It is a privately owned airport and it is their job to assist you!

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Hobart Services


Hobart Domestic Airport Arrival Procedure. 

Passenger/s arriving on Hobart Airport Domestic and International flights are met directly outside the baggage hall.  Our drivers will greet you displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport 60 minutes after you arrive. This allows for 30 minutes for you to collect your luggage and 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc.

We aim to have you out of the airport inside of the above timelines however from time to time due to unforseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 90 minutes after your flight lands.

Hobart International Airport Arrival Procedure. 

Upon arrival and after clearing and exiting customs, please seek your driver once you have cleared security.  Our drivers will greet you displaying a board with the passenger’s name. Under normal circumstances your bus should depart the airport 75 minutes after you arrive. This allows for 45 minutes for you to collect your luggage and 30 minutes to meet other passengers travelling on your service. If you have not made contact with the driver after this time please contact us on our toll free help line: 1300 CONXION (1300 266 946). After you disembark, please turn your mobile phone on in the event we need to make contact with you regarding amended departure times / delays etc.

We aim to have you out of the airport inside of the above timelines however from time to time due to unforseen circumstances there may be further delays and we will endeavour to have you depart the airport not later than 120 minutes after your flight lands.

Departing Hobart Procedure

Passengers are required to be ready and waiting outside their accommodation and designated pick-up point at least 10 minutes prior to their pick-up time.  This should enable passengers to connect with their respective flights and allow for traffic fluctuations.  If your bus has not arrived 15 minutes after your scheduled departure you must call Con-x-ion on 1300 266 946.  Please ensure your mobile is switched on in case Con-x-ion needs to contact you.

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Bali Airport to/from Bali


Bali Airport Arrival Procedures

VISA ON ARRIVAL

Your passport is required to be valid for more than 6 months from the date of arrival into Indonesia. In addition a Tourist Visa on Arrival is required for all Australian passport holders. The 30 day visa is purchased upon arrival at a cost of USD 25.00 per adult, child and infant. It is advised to have the exact US Dollars to avoid delays. Passport holders with other nationalities can check visa requirements with the Indonesian Embassy before travelling.

ARRIVALS

Thank you for choosing Con-x-ion (operated by alliance partners, Bali Res Centre).
Upon arrival at Ngurah Airport, Denpasar – Bali, you will disembark and make your way to the Arrivals Hall. The VIP Airport Representative will meet you at the entrance of the arrivals hall holding a sign with your name and the Con-x-ion logo.  Before reaching the immigration counter the Rep will provide you with instructions. Once immigration requirement are complete, luggage and customs cleared the Rep will escort you outside the terminal and introduce your driver. The driver will assist with luggage to the car parking and provide a cold towel and bottled water per person. Then it’s enroute to your accommodation.  The duty free limit is 1 Litre of Alcohol.

Please Note:

In the unlikely event that you are unable to make contact with your VIP agent upon arrival and/or your driver upon departure, please contact the Bali Res Centre Rep during office hours of 9am – 5pm  7 Days per week on + 62 361 847 6657 or after hours as follows;

Transport Queries - + 62 (0) 812 380 2171
VIP Service Queries - + 62 (0) 813 377 96438


Bali Airport Departure Procedures

DEPARTURES

Thank you for choosing Con-x-ion (operated by alliance partners, Bali Res Centre).  Your pre booked airport transfer will collect you at your accommodation place at the specified time indicated in your confirmation documents. Upon arrival at Bali Airport, you will be meet by a VIP Airport Representative who will assist with VIP Departure Check In and Immigration Services and escort you to the Premier Lounge. The Premier Lounge located on the 3rd floor near Gate 2) provides complimentary food and beverages including beer and wine, internet workstations, showers, playstation area, TV and reading material and smoking balcony. Please don’t forget the departure tax required is RP 150,000 per person.

Please Note:

In the unlikely event that you are unable to make contact with your VIP agent upon arrival and/or your driver upon departure, please contact the Bali Res Centre Rep during office hours of 9am – 5pm  7 Days per week on + 62 361 847 6657 or after hours as follows;

Transport Queries - + 62 (0) 812 380 2171
VIP Service Queries - + 62 (0) 813 377 96438


Terms and Conditions

Amendments - Require minimum 24 hours notice. In the event of a flight delay we will endeavour to provide the service booked however cannot guarantee.

Cancellations – Require 24 Hours notice. Nil Refund for Unused Services or No Show.

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PASS Info

Attraction Information

Con-x-ion requires passenger/s to book at least 24 hours in advance for all Attraction and Theme Park transfers. Passenger/s departing for Theme Park/Attractions should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. Due to the precise nature of scheduling, it may not be possible to wait for passengers who are not present at the designated pick up time; such passengers will be required to call Con-x-ion and book on a later service. If a later service is not available, passengers are required to make their own travel arrangements at their own expense. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Australian Outback Spectacular and Paradise Country show and tour schedule bookings are to be made through Warner Village Theme Parks.

Roo Pass Information

You are required to book your airport transfers at time of booking a Roo Pass, though you are not required to book all attraction transfers at time of booking a Roo Pass. Attraction transfers require 24 hours notice, please call Con-x-ion on 1300 266 946. The Roo Pass offers return transfers to Movieworld, Dreamworld, Whitewater World, Wet‘n’Wild, SeaWorld, Currumbin Wildlife Sanctuary, Superbee Honeyworld, Fleays, Harbour Town Shopping Centre, Pacific Fair Shopping Centre and Surfers Paradise Shopping Precinct. The Roo Pass must be used within 30 days from first use; any unused components are non-refundable. The Roo Pass is not transferable; however, transfers are flexible and have the facility to re-book transfers to another day if necessary. The Roo Pass price is for Coach Transfers and Specials included in the pass, theme park entry is NOT included. The days that are hole-punched on the Roo Pass are inclusive. Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions. Con-x-ion is not responsible for lost or stolen passes.

GOGO PASS®

Con-x-ion's discounted pre-paid Brisbane or Gold Coast Airport Transfer Pass

This pre-paid pass entitles the bearer to:

10 Gold Coast Airport transfers (Oneway)

OR

5 Brisbane Airport transfers (Oneway)

$200 pp

Call +617 5556 9888 for more information and bookings

Terms and Conditions apply.

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NEW Gold Coast City Tour

Gold Coast City Tours

Explore the surrounds and sights of the Gold Coast in air-conditioned comfort.

We will pick you up and take you on a journey showcasing some of the Gold Coast’s icons and special landmarks. From the south at beautiful Burleigh Heads beach to north at your final stop at Harbour Town you will experience a 4½ hour diverse and fun snapshot of the Gold Coast. We invite you to join our coach captain as you are guided through the history and special points of interest culminating in some serious shopping !

Adult $59* | Chld $39* | Family $149*

YOUR ITINERARY

Pick up Time: 10.45am – 11am

We will take you on a journey passing icons and special interest locations including:

  • Gold Coast Exhibition Centre
  • Conrad Jupiters
  • Pacific Fair Shopping Centre
  • Photo opportunity at the Beautiful Burleigh Beach
  • Viewing the million dollar prestigious properties at Hedges and Albatross Avenues
  • A short light refreshment stop
  • Marvel at Q1
  • Experience the feel of being on the Indy track
  • Photo opportunity at Narrowneck home of the artifical reef (great surfing)
  • Journey on north past the Southport Yacht Club to the newly refurbished Marina Mirage
  • Short break at Marina Mirage to wander through the fashion houses, stroll down to the wharf, or walk next door to Australia’s only Palazzo Versace Hotel.
  • Sea World
  • Sheraton Mirage
  • Arrive at Harbour Town Brand
  • Direct Outlet Shopping Centre

On arrival at the tourism lounge receive your VIP shopping card. Explore brand direct outlets and specialty stores with the latest fashion, homewares and accessories all at greatly discounted prices.

3.30pm Coach departs Harbour Town to your accommodation House

*food and beverage cost is not included in the tour

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Premium Economy Transfers

Premium Economy- Upgraded Express Service comprising:
  • One passenger travelling – reserved adjacent seat, maximum one additional stop.
  • Two or more passengers travelling together - first passenger pays Premium Economy rate; remaining passengers pay Economy rate, maximum one additional stop.
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Baggage Information and Travel Insurance

Baggage Information

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Con-x-ion needs to be advised of any additional luggage at time of booking for which clients will be advised of additional charges. All luggage must be clearly labelled by the passenger/s, including name and residential address. Passenger/s should carry valuable items (e.g. jewellery, expensive equipment, cash etc.) onboard.

  • 2 Large suitcases -No extra charge as long as pre-advised
  • 3 or more suitcases -$6.00 per extra piece of luggage
  • 1 x Surfboard -$6.00
  • 2 x Surfboard -$10.00
  • 3 x Surfboard -$15.00
  • Bike in Bike Box -$6.00 each
  • Golf Clubs -$5.00 (one set per passenger)
  • Surfboards must be less than 2 metres, if they exceed 2 metres they are unable to be carried on scheduled service
  • Excess luggage falling outside the above groups, will have the cost confirmed by the Driver upon boarding.
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Passenger Info

* Family = 2 adults and 2 children (Childs age is 3-13 years inclusive)
* Infants travel free
* Proof of Concession is required when boarding* concession = student/senior TOP

Intoxicated Passengers

At the discretion of the coach captain, intoxicated passengers who are deemed potential nuisances and/or a danger to other persons onboard any Con-x-ion bus will be denied boarding and/or will be ordered to disembark from the vehicle. 

Damage due to Intoxication

Should the vehicle sustain damage due to a passenger’s negligence / intoxication (for example, regurgitating onboard the coach), the offender is subject to a minimum cleaning fee of $100. This fee is applied to offset the cost to rectify the damage and loss of work that the vehicle will experience.

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TERMS & CONDITIONS – THEME PARKS TICKETS AND PASSES

General Admission – Warner Bros. Movie World, Wet’n’Wild Water World, Sea World

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents. Disabled rates are available upon application at the front gate only.

General Admission – Paradise Country Aussie Farm            

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.

Dinner Show Tickets – Australian Outback Spectacular evening dinner show

 Bookings are currently available for all Australian Outback Spectacular performances until 30 June 2011.
Admission is free for children 3 years or under (not including seat and meal). A full child rate is applicable for children aged 4 - 13 years inclusive or for children 3 years and under where an individual seat and meal is to be served.
A limited number of seats are available for guests in wheelchairs. Bookings for guests in wheelchairs and guests with special seating requirements cannot be made online. Please telephone our Reservation Team for assistance 07 555 69 888.
Pensioner prices only available to Australian and New Zealand residents.
A maximum number of 15 tickets can be booked online. To make a booking for groups of 16 or more, please telephone the MyFun Sales Team on 13 33 86 or +61 7 5519 6200 from outside Australia.
All prices shown here are in Australian dollars, are subject to change and are GST inclusive.
You will be required to select the show date and show time you wish to book on the checkout page. Seating is allocated at the time of booking. If you wish to be seated with family or friends who have booked separately please telephone the MyFun Sales Team on 13 33 86 to make your booking as we cannot accommodate this request with online bookings.

Super Pass - Visit any park, any day over 14 days

The ultimate theme park pass! The Super Pass gives you unlimited entry for 14 days to Warner Bros. Movie World, Sea World and Wet'n'Wild Water World all year round. Visit any park, any day as many times as you like for 14 days.
Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.
Ticket valid for 14 days from first park visit. On first visit your photograph will be taken and affixed to your ticket. Tickets are non-transferable once presented for the first visit.

The VIP Pass

Unlimited entry to Sea World, Movie World and Wet'n'Wild until 30 June 2011!

The VIP Pass gives unlimited entry to Sea World, Warner Bros. Movie World and Wet'n'Wild Water World (But not to special events conducted outside advertised park trading hours) until 30 June 2011 inclusive. If you are a QLD or Northern NSW resident check out the QLD VIP Pass Offer.
The VIP Pass does not include entry to the Sea World Resort Water Park, Sea World Helicopters or Sea World Animal Adventures.
Children are aged 3 - 13 years inclusive. Pensioner tickets are only available to Australian and New Zealand residents.
Pass is not transferable once issued or redeemable for cash and cannot be used with any other offer. Read full VIP Pass Terms and Conditions of purchase and use.

*CONDITIONS OF PURCHASE AND USE OF VIP PASS:

1.     The QLD VIP Pass Offer is restricted to Queensland residents and residents of Northern New South Wales postcodes 2450 – 2490 only. Proof of residency must be shown on first entry.

2.     At time of purchase, personal data for each Pass holder must be completed.

3.     VIP Pass entitles holder to entry to Warner Bros. Movie World, Sea World and Wet'n'Wild Water World from date of purchase until 30 June 2011 inclusive BUT NOT:-

• to special events conducted outside advertised park trading hours; nor

• on Christmas Day.

4.     On any valid day entry is permitted ONCE to each selected park. Any extensions or refunds as a result of limited visitation or suspension are not allowed.

5.     VIP Pass does not entitle the holder to:-

• entry to the Sea World Resort Water Park, Sea World Helicopters or SeaWorld Animal Adventures; nor

• Annual Pass member benefits.

6.     VIP Pass is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash and cannot be used with any other offer.

7.     VRTP may cancel or suspend the VIP Pass and/or remove the holder from a park if they breach ANY park rules which are set out at the front gate of each park. VRTP reserves the right to close rides and/or attractions on a permanent or temporary basis during the life of the VIP Pass.

8.     The original VIP Pass must be presented to be allowed entry to a park. NO PASS - NO ENTRY

9.     If the VIP Pass is lost, stolen or damaged $20.00 is payable to obtain a replacement pass.

10. These Conditions are governed by the laws in force in the State of Queensland, Australia.

*CONDITIONS OF ENTRY TO GOLD COAST THEME PARKS:

1.     The owners and operators of the premises entered by you are not liable for and you irrevocably release them from any liability for death, personal injury, property loss or damage arising from any cause whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on the premises.

2.     You agree to let us search any bags or other goods in your possession or your locker immediately upon request.

3.     Photographs, movies or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose.

4.     No flash photography is allowed.

5.     Physical restrictions apply on some rides due to safety requirements.

6.     You agree to abide by all ride instructions.

7.     No alcohol, food, beverages, eskies or coolers are allowed.

8.     You agree that we may use any photographs that we may take of you for our commercial purposes without payment to you.

9.     We reserve the right to cancel or postpone all interactive and animal features/shows for operational reasons and/or in the interests of animal welfare.

10. NO REFUNDS are payable in the event of ride or park/attraction closure due to inclement weather.

*TERMS & CONDITIONS OF ONLINE PURCHASE:

1.     You must have access to a printer in order to print your tickets to present at the theme park or attraction. Entry will not be permitted without presentation of these tickets.

2.     The one admission price for your Gold Coast theme park* tickets covers all rides, shows and attractions, excluding coin-operated games, lockers, candid and ride photographs. Guests pay independently for all food and beverage and merchandise.

3.     We strongly recommend that all children under the age of 14 years be accompanied by an adultwho shall be solely responsible for their care and conduct whilst on our premises.

4.     Guests who do not plan on using the attractions but wish to enjoy the surrounds must still pay full admission price. This includes parents and guardians supervising or waiting for children.

5.     All tickets purchased online are non-refundable and not exchangeable. Ticket prices are inclusive of GST.

6.     All ticket prices are shown in Australian dollars. Any purchase you make will be charged in Australian dollars. You are solely liable for any currency conversion fee charged by your credit card provider.

7.     An Annual Pass, VIP Pass (Gold Coast), and Annual Adventure Pass, Unlimited Adventure Pass (Sydney), remains the property of Village Roadshow Theme Parks and Attractions (VRTPA) and is not transferable to another person. The Pass can only be used by the person whose photograph appears on the Pass, and cannot be sold or given to anyone else to use.

8.     General Admission, Super Pass, Fun Pass and Escape Pass tickets purchased online must be used within twelve (12) months from the date of purchase. All Gold Coast Annual Pass tickets must be presented at front gate for validation within thirty (30) days from the date of purchase, failing which the ticket is deemed void and not able to be used. Subject to effective validation within the required thirty (30) day period, the Annual Pass is valid for twelve (12) months from the date of your first visit. The VIP Pass is valid for first use and unlimited entry until 30 June 2011. No extensions to validity periods are available.

9.     Australian Outback Spectacular tickets are valid only for the date and show booked by you. Seat allocation is made by a prescribed computer program on a "best available" basis and no changes to the seat allocated to each ticket purchased are permitted.

10. Persons must be aged 3 to 13 years inclusive to be eligible for “children” tickets with the exception of Australian Outback Spectacular [4 to 13 years inclusive] and Sea World Helicopter flights [3 to 12 years inclusive]. Pensioner prices are available to Australian and New Zealand Government Pension card holders only but original valid Pension card must be presented at the time of entry.

11. Special offers may be displayed on this website from time to time and any conditions displayed at the time of the offer will applyand will override these terms and conditions to the extent of any inconsistency.

12. If successful, a PDF of your tickets will be emailed to the nominated email address. If you experience technical difficulties please wait sixty minutes and then check to see if you have received your email confirmation. If you do not receive your email confirmation after waiting sixty minutes, please email bookings@con-x-ion.com before completing a second transaction.

13. Email confirmations and tickets are the responsibility of the purchaser and cannot be reissued if lost, stolen or misplaced.

14. Con-x-ion may collect and use your personal information provided for its business purposes.  This includes being contacted by email. 

15. Having a problem? Please email  help@con-x-ion.com to find an answer.



Travel Insurance

Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.

Cancellation and Late Flight Procedure

Cancellation Policy

There is a $5.00 administration fee with every credit card booking cancellation.

Cancellation in excess of 24 hours will receive a 100% refund.

Cancellation in less than 24 hours but with 12 hours notice will receive a 50% refund.

Cancellations less than 12 hours do not receive a refund.

Late Flights

Passenger transfers booked on the last coach service allocated for the day that arrive on a delayed flight and miss their allocated pick up will need to make alternative travel arrangements at their own expense, a full refund will be issued for the arrival journey. Con-x-ion is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Con-x-ion office 1300 266 946 and we will put you on the next available service.

Attraction and Pass Details

Attraction Information

Con-x-ion requires passenger/s to book at least 24 hours in advance for all Attraction and Theme Park transfers. Passenger/s departing for Theme Park/Attractions should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. Due to the precise nature of scheduling, it may not be possible to wait for passengers who are not present at the designated pick up time; such passengers will be required to call Con-x-ion and book on a later service. If a later service is not available, passengers are required to make their own travel arrangements at their own expense. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Australian Outback Spectacular and Paradise Country show and tour schedule bookings are to be made through Warner Village Theme Parks.

Roo Pass Information

You are required to book your airport transfers at time of booking a Roo Pass, though you are not required to book all attraction transfers at time of booking a Roo Pass. Attraction transfers require 24 hours notice, please call Con-x-ion on 1300 266 946. The Roo Pass offers return transfers to Movieworld, Dreamworld, Whitewater World, Wet‘n’Wild, SeaWorld, Currumbin Wildlife Sanctuary, Superbee Honeyworld, Fleays, Harbour Town Shopping Centre, Pacific Fair Shopping Centre and Surfers Paradise Shopping Precinct. The Roo Pass must be used within 30 days from first use; any unused components are non-refundable. The Roo Pass is not transferable; however, transfers are flexible and have the facility to re-book transfers to another day if necessary. The Roo Pass price is for Coach Transfers and Specials included in the pass, theme park entry is NOT included. The days that are hole-punched on the Roo Pass are inclusive. Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions. Con-x-ion is not responsible for lost or stolen passes.

GOGO PASS®

Con-x-ion's discounted pre-paid Brisbane or Gold Coast Airport Transfer Pass

This pre-paid pass entitles the bearer to:

10 Gold Coast Airport transfers (Oneway)

OR

5 Brisbane Airport transfers (Oneway)

$200 pp

Call +617 5556 9888 for more information and bookings

Terms and Conditions apply.

Online Agent Information

Agent/Member account, password and security

Those entities on registration with Con-x-ion will be required to choose a username and password to enable use of their account. Keeping your username and password confidential and secure from misuse is entirely your responsibility. Any transaction, use, or activities from your account-giving rise to any liability monetary, legal, or otherwise are your responsibility. Where you have reason to suspect that there may have been unauthorised use of your account, or any breach of security you must inform Con-x-ion immediately. Con-x-ion will not be responsible, under any circumstances whatsoever, for any losses that are incurred due to misuse of your account by; another, with or without your consent or knowledge. To transact you must have the legal capacity to enter into this agreement i.e.; you are above 18 years of age and are of sound mind.

Overview

Website

This website, the software, design, text and graphics comprised in this website and the format and layout of this site are owned by Con-x-ion. You may view and electronically copy the pages of this website in the usual operation of your web browser in visiting this site, but for no other purpose. Copying, distributing, selling, modifying and transmitting are strictly prohibited. Trademarks, business names, company names, logos and trade names are owned by Con-x-ion. You do not have the right to license or use them. Con-x-ion may at any time amend this site’s terms and conditions without notice to you. All amendments are posted on the site and will take effect immediately.

Pricing Policy

All prices are retail, include GST and are shown in Australian dollars. Periodically Con-x-ion will have “specials”. There will be timeframes on these “specials” and limited numbers available. “Specials” must be booked and paid for at the time of booking and confirmed by Con-x-ion within 24 hours to guarantee that booking. Failure to pay for the “special” at time of booking may result in cancellation of the booking. We accept no responsibility for loss incurred due to cancellation in these circumstances. This clause applies to “specials” only. See item “Cancellation Policy” for further information on “regular” bookings. Con-x-ion may have third parties involved in “specials”. You may check the third party provider to determine their terms and conditions that apply to the “special”. Please note: fares and times are subject to change without notice. Family = 2 adults and 2 children (Child age is 3-13 years inclusive)

Links

Con-x-ion may link our site to other sites on the Internet. It is your choice to visit these sites. We cannot take responsibility for the content or security on these sites and will not be responsible if you suffer any loss or damage from visiting these sites or using another’s products or services. Con-x-ion recommends that you check privacy policies, terms, and conditions of these other sites.