We are committed to safeguarding personal privacy and recognise that you have a right to control how your personal information is collected and used. Unless you give us consent to do otherwise, we will only collect and use personal information as set out below.
1. Collection of Information
We will not collect or monitor any personal information about you without your consent. The only personal information collected from you is that which you have provided voluntarily.
When you engage us to provide services to you, personal information may be requested in order for us to provide you with that service. The information you give us may include but is not limited to your name, address, e-mail address, phone number, flight information, travel information, vehicle information and/or financial, debit and credit card information. If you contact us, we may keep a record of that contact. For example, when you call us we may keep a recording of the telephone conversation and store this recording on our server. You are not obligated to provide personal information. However, failure to do so may result in us being unable to provide certain services.
Generally we do not collect any sensitive information about you (such as your religious/political beliefs, health information etc). However, if the need arises, we will only collect sensitive information about you with your consent.
2. Use & Disclosure
CXN recognises the trust with which you provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect our rights or property, or any member of the public, or to lessen a serious threat to a person's health or safety.
We use information held about you in the following ways:
We may share your information with selected third parties including our business partners, franchisees, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
We may also disclose your personal information to third parties in the event that:
3. Overseas recipients
The personal information that we collect from you may be transferred to, and stored at, a destination outside Australia, including the Philippines.
Your personal information may also be processed by staff operating in the Philippines who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
4. Communication with you
We may contact you:
If you receive communications from us which you do not wish to receive, you may remove your name from the database by contacting our Privacy Officer on the details set out below. Please allow 28 days for this request to be processed.
5. Data Security
We store and hold your personal information securely through physical and electronic means. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use. We will also take action as required to destroy or permanently de- identify any personal information about you that we no longer require.
Our employees and data processors are obliged to respect the confidentiality of any personal information held by us. However, security of communications over the internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. To the extent permitted by law, we will therefore not be held responsible for events arising from unauthorised access to personal information.
6. Access & Correction
We aim to ensure that the personal information we hold is accurate, complete and up-to-date. To assist us with this, please contact us as soon as possible if you are aware of any changes required to your personal information.
You have a right to access the personal information that we hold about you. We will take all reasonable steps to correct any information you find inaccurate. Should we deny access and/or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Law.
All requests for access to personal information should be made to our Privacy Officer by email, post or phone as detailed below.
A reasonable fee may be charged for providing you with access to your personal information.
We place high priority on effectively dealing with any complaints you might have about breach of your privacy.
We prefer that complaints about breaches of the Privacy Law are made or confirmed in writing so that we can be sure about the details of the complaint. Generally, we will only accept complaints from an individual who believes an act or practice of the CXN has interfered with their privacy and may have breached one of the Privacy Laws.
A complaint should identify whether it is about:
Our Privacy Officer will normally deal with privacy complaints. If the Privacy Officer is involved in the conduct the complaint is about, the complaint will be dealt with by an alternative officer appointed by us who was not involved in the complaint.
We will attempt to confirm with the complainant:
We will inform the person making the complaint:
After we have completed our enquiries, we will contact the complainant, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If a response is received, we will assess it and advise if we have changed our view.
If the complainant is unsatisfied with the outcome, we will advise further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
Please contact us if:
You may contact us by writing to The Privacy Officer, CXN Investment Holdings Pty Ltd, 41 Activity Circuit, Molendinar, 4214 or calling us on 1300 266 946.