Bookings

Terms and Conditions

 

Cancellation Policy

  • Cancellations in excess of 24 hours, we will refund your fare less the $10.00 administration fee.
  • Cancellations less then 24 hours do not receive a refund.

Late Flights

Passenger transfers booked on the last coach service allocated for the day that arrive on a delayed flight and miss their allocated pick up will need to make alternative travel arrangements at their own expense, a full refund will be issued for the arrival journey. Con-x-ion is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Con-x-ion office 1300 073 696 and we will put you on the next available service.

Travel Insurance

Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.

Pricing Policy

All prices are retail, include GST and are shown in Australian dollars. Periodically Con-x-ion will have “specials”. There will be timeframes on these “specials” and limited numbers available. “Specials” must be booked and paid for at the time of booking and confirmed by Con-x-ion within 24 hours to guarantee that booking. Failure to pay for the “special” at time of booking may result in cancellation of the booking. We accept no responsibility for loss incurred due to cancellation in these circumstances. This clause applies to “specials” only. See item “Cancellation Policy” for further information on “regular” bookings. Con-x-ion may have third parties involved in “specials”. You may check the third party provider to determine their terms and conditions that apply to the “special”. Please note: fares and times are subject to change without notice.

Baggage Information

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Surcharge applies to additional luggage items (see below). All luggage must be clearly labelled by the passenger/s, including name and residential address. Passenger/s should carry valuable items (e.g. jewellery, expensive equipment, cash etc.) onboard.

Surchage applies to the follow luggage items.

  • 3 or more suitcases - $6.00 per extra piece of luggage
  • Surfboards - $6.00 each. Surfboards must be less than 6ft long (183 cm), if they exceed 6ft they are unable to be carried on scheduled service.
  • Bike in Bike Box - $6.00 each
  • Golf Clubs - $6.00 (one set per passenger)

Excess luggage falling outside the above groups, will have the cost confirmed by the driver upon boarding.

Passenger Info

  • Infant = 0-1 years old. Infants travel is free on an adults passengers lap.
  • Child = 1-13 years old. Charged at the child rate. Children aged 1-3 can be held on the lap of adult travelling passenger. Children 3-13 years old must occupy their own seat.
  • Concession = student/senior. Proof of Concession is required when boarding.
  • Family = 2 adults and 2 children
  • Passengers under the age of 16 years old must be accompanied by and Adult

Attraction Information

Con-x-ion requires passenger/s to book at least 24 hours in advance for all Attraction and Theme Park transfers. Passenger/s departing for Theme Park/Attractions should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. Due to the precise nature of scheduling, it may not be possible to wait for passengers who are not present at the designated pick up time; such passengers will be required to call Con-x-ion and book on a later service. If a later service is not available, passengers are required to make their own travel arrangements at their own expense. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Australian Outback Spectacular and Paradise Country show and tour schedule bookings are to be made through Warner Village Theme Parks.