Frequently Asked Questions        

Family Travel 

What is required to qualify for a family fare?

In order to qualify for a family fare, you must purchase tickets for 2 adults and 2 children.

What is the age range for the children's rate?

Children aged between 1 years to 13 years. Those who are under the age of 1 years travel free.

Do you have baby capsules or baby seats available for use?

No, we are not obligated to provide baby capsules or other child restraints for passengers. Due to state laws, we do not provide baby seats as our services are all seat-in-coach. Small children are recommended to sit on their parent/guardians lap for their travels.

 

Concessions & Children

How do you become eligible for concession fares?

Travelers approved for a concession discount must hold one of the following: pension cards for Seniors, disability or single-parent, student cards, and carers cards.

How much is the available discount for concession holders?

We try to provide concession discounts on top of our already low and competitive prices where we can. These discounts may not be applicable for some services and available in others. Concession discounts vary for different locations we service.

Payment options

What are the available payment options?

Credit Card for online bookings and over the phone. Walk-up clients at one of our Airport booths may pay by eftpose, cash or credit card. For charters that are pre-booked we accept bank deposit or credit card. All payments are required in full at the time of the booking.

What credit cards are accepted for payment purposes?

Visa, Mastercard, AMEX and Diners.

Pick up & Drop off

Will I be collected directly from my location?

Yes(*), provided that your pick-up location is within our designated zones, you will be collected from right outside your door. However, if you are located within a gated community, Con-x-ion requests that you wait outside the gates. For more information regarding Con-X-ion's zoning, please call 1300 266 946. (*) Restrictions may apply depending on the location of your door or driveway. This will be dependent on driver discretion and accessibility. Please note that CBD hotel picks may have an alternate pick up point due to accessibility. In this instance you will be picked up from the safest and closest location to your hotel.

When will I be picked up?

Your confirmation will state the bus should arrive within a 20 minute window. This will allow for traffic fluctuations and multiple pick ups in your area. You must be ready and waiting  for the entirety of your allocated time allotment as our services will depart immediately once they reach said location, and will be unable to wait for unfound passengers.

What are the Airport pick-up points?

Brisbane Airport Arrivals

All arriving passengers should report to the Con-x-ion airport service desks to check-in. Passengers will then be directed to their shuttle buses and assisted through the boarding procedure by the driver.

Gold Coast Airport Arrivals

All arriving passengers are to collect their luggage and proceed toward the glass sliding exit doors at the northern end of the terminal. Passengers are to wait inside the terminal under the Transit Centre Sign until a driver makes contact. Passengers are expected to actively look for the bus branded with Con-x-ion insignia and to keep an eye out for your driver who will be wearing a blue shirt and red Con-x-ion hat.

If you require assistance, the Gold Coast Tourism Visitor Information Centre is located in the terminal opposite the car rental booths for assistance, otherwise please phone 1300 266 946 or +61 7 5556 9888.

Please ensure your mobile phone is turned on should we need to contact you or alternatively contact the Con-X-ion office on 07 555 69 888 for assistance. 

Sunshine Coast Airport Arrivals

Upon arrival, please report to the Con-X-ion counter in the arrivals hall prior to collecting your luggage. Once all passengers are accounted for you will be transferred to your destination.  Please ensure your mobile phone is turned on should we need to contact you. 

Where are transfer points located?

All pickup and dropoff points are explained on your booking confirmation generated at the time of booking. If the instructions are unclear please call our reservation department for further assistance or visit our website at www.con-x-ion.com and chat with our reservations staff.

Amenities

Are the buses equipped with wheelchair hoist capabilities?

Impaired Customers travelling with Con-x-ion are required to book a minimum of two weeks in advance if travelling with a wheelchair. Con-x-ion has only one bus equipped with wheelchair hoist capabilities and this bus will need to be reserved in advance. Our buses are not fitted with anchor points for wheelchairs. Wheelchairs and walking aids must be collapsible as they will be stored in the bus trailer. Mobility scooters can be no heavier than 28kgs and must fit in the trailer.

All passengers need to ensure they can board, disembark (via hoist assistance if booked) and move around the bus unaided or, alternatively travel with a care assistant or companion.

What are the bus amenities onboard? 

Vehicle amenities include luggage storage facilities, air-conditioning, and most vehicles are fitted with seat belts.

How many passengers does each coach accommodate?

The number of passengers that each coach can accommodate varies depending on its size and the area in which it is servicing. Con-X-ion offers shared shuttle transfers which service passengers to and from airports daily. For more information on coach sizes, services and pricing call 1300 266 946.

Booking Transfers

How much does a transfer cost?

Pricing varies depending on each suburb and the type of rate applicable, i.e. adult, child, student/concession or family. Please call 1300 266 946 for all pricing details and specials. You can also get a quote directly via our booking form on the website.

How far in advance do I need to book a transfer?

Con-X-ion requests that all airport transfer bookings be processed at least 24 hours in advance. Should you have a late booking however, simply contact Con-X-ion directly via phone and we will do our best to make suitable arrangements for you, subject to availability. Theme park and attraction transfer bookings can be arranged on the day. To book:     

Call Con-X-ion on 1300 266 946, or

Email your booking request to bookings@cxn.com.au or           

Book online at  www.con-x-ion.com

Why does Con-X-ion require my flight details?

All flight details, including airline carrier, arrival and departure times, and return dates and times, assist Con-x-ion with ensuring that all passengers are collected in a timely and efficient manner. This also assists Con-x-ion with the cross checking procedure of all passengers' details. 

Not sure of flight details yet. Can I provide them later?

Yes, however we do require a flight time to be able to allocate you a service.

Can I modify a booking? 

Yes, you can modify a booking but modifications inside 48 hrs are subject to availability. Some modifications may incur an extra charge due to location change etc. Please contact Con-X-ion directly for assistance.

How do I book a transfer requiring multiple pickup points for passengers? 

You will need to booked on 2 separate booking numbers but can be booked for same service with one transaction.

Can I book multiple pickup and dropoff destinations and schedule in a single booking? 

Yes you can but will need to be quoted through Charters department. Please email any questions to enquiries@cxn.com.au or contact us via phone.

Return trip does not include all same passengers. How do I arrange this?

You can provide the details by adding a booking before you complete your online transaction.

I want a different pickup point for my return trip. Is that possible?

Yes, but should be booked as 2 one way transfers.

I am traveling with an extra person for my return trip. Is this possible?

Yes. You can add another booking before completing your transaction.

Can I pick my bus seat?

Not prior to transfer.

What are your timetables / daily bus schedules? 

Best to call our reservations department on 1300 266 946 to discuss options as all area and days vary in some locations .

How long does a journey take?

We have scheduled services that account for picks up and general traffic all areas have journey times. However, these times may vary due to circumstances out of our control and holiday seasons. To discuss further please cal 1300 266 946 to chat with our reservation staff. 

Luggage Policies

Can I take my surfboard on board? 

Surfboards - $10.00 each. Surfboards must be less than 6ft long (183 cm). Should the surfboard exceed 6ft they will be unable to be transported due to our coaches' trailer size restrictions.

Please see Terms and Conditions for more information or contact 1300 266 946.

How are all luggage items transported?

If you are travelling on our mini coaches (12-21 persons seating capacity), a trailer is used for all luggage and other larger items. All maxi coaches (50 persons seating capacity) have built-in luggage containers, and if you're travelling in a Tarago (7 persons seating capacity), luggage will be stored in the boot. Please note that excess luggage does incur a fee.

How do I travel with extra luggage?

Normal luggage allowance includes 1 suitcase and 1 carry on item per person. Any additional standard sized items cost $6 per item. Any large luggage items including surfboards, bikes, golf clubs etc. cost $10 per item.

What is Con-X-ion's cancellation policy?

Cancellations in excess of 24 hours, we will refund your fare less the $10.00 administration fee.

Cancellations less then 24 hours do not receive a refund.

X-Points

How can I use my X-Points for my booking?

You use the X points you need to have the full amount to cover the cost of transfer.

How can I register for X-Points membership?

You can register online at www.con-x-ion.com or call our reservations office on 1300 266 946 when you're ready to make a booking and we can set up over the phone.

RooPass

The convenient Airport/Theme Park and Attraction transfer pass that gives the Traveller choice and flexibility and saves $$$. Valid for 30 days from first use of travel, the RooPass can be utilised any day within that 30 day period. Options available are 1 - 7 transfer passes including return Brisbane or Gold Coast Airport transfers. Passes will include transfers travelling inbound to Gold Coast Hotel accommodation only. Chat with our Reservations staff for more details on booking your passes.

As an agent, can I create an account with Con-X-ion? 

Yes you certainly can. For further details regarding the creation of an account, please contact Con-X-ion on 1300 266 946 or email marketing@cxn.com.au