Terms and Conditions

Cancellation Policy

  • Cancellations in excess of 24 hours, we will refund your fare less the $10.00 administration fee.
  • Cancellations less then 24 hours do not receive a refund.

Late Flights

Passenger transfers booked on the last coach service allocated for the day that arrive on a delayed flight and miss their allocated pick up will need to make alternative travel arrangements at their own expense, a full refund will be issued for the arrival journey. Con-X-ion is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Con-X-ion office 1300 266 946 and we will put you on the next available service. Please note: Our services are unable to wait for delayed flights or late passengers.

Travel Insurance

Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.

At Own Risk (AOR) Disclaimer

When booking with Con-x-ion we suggest you choose our recommended pick up time. Should you choose to travel under an AOR service time and you miss your flight due to traffic or any unforeseen circumstances which result in delays, you will not be illegible for compensation. We do not recommend our clients book AOR.

Lost Property Policy

Lost property can be claimed by contacting our office on 1300 266 946. Con-X-ion takes no responsibility for any lost property. If any lost property has been located it will be held at our base of operations on either the Gold Coast or Sunshine Coast office for a period of 6 months. After the period of 6 month period has past all lost property items will be donated to charity. If you wish to have your lost property delivered to you there will be an additional cost plus any postal charges.

Pick up Window Procedure

Your Con-X-ion service should arrive during the 20 minute window outlined on your confirmation. You must be ready and waiting outside your accommodation for the entirety of your allocated time allotment as our services will depart immediately once they reach said location, and will be unable to wait for unfound passengers. If you are not ready and waiting during the outlined times you may miss your assigned transfer and may not be eligible for refund or reimbursement If your bus has not arrived after your scheduled departure time frame has expired please call Con-X-ion on 1300 266 946. If you are concerned you are at risk of missing your flight, please make contact with Con-x-ion immediately. Clients who choose to take alternate transport without calling to cancel their service may not be illegible for a refund or reimbursement.

Service Interruptions

Pick-up and drop-off times are approximate, Con-X-ion does not take responsibility for delays due to traffic or any other factor. Due to the geographical logistics of the Gold Coast and Sunshine Coast and Brisbane, a secondary service may be required to minimise travel time in an endeavour to provide a more timely service.


All passengers need to ensure they can board, disembark (via hoist assistance if booked) and move around the bus unaided or, alternatively travel with a care assistant or companion. * Please refer to our F&Qs page for more information.

Pricing Policy

All prices are retail, include GST and are shown in Australian dollars. Periodically Con-X-ion will have “specials”. There will be timeframes on these “specials” and limited numbers available. “Specials” must be booked and paid for at the time of booking and confirmed by Con-X-ion within 24 hours to guarantee that booking. Failure to pay for the “special” at time of booking may result in cancellation of the booking. We accept no responsibility for loss incurred due to cancellation in these circumstances. This clause applies to “specials” only. See item “Cancellation Policy” for further information on “regular” bookings. Con-x-ion may have third parties involved in “specials”. You may check the third party provider to determine their terms and conditions that apply to the “special”. Please note: fares and times are subject to change without notice.

Baggage Information

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Surcharge applies to additional luggage items (see below). All luggage must be clearly labelled by the passenger/s, including name and residential address. Passenger/s should carry valuable and fragile items (e.g. jewellery, expensive equipment, cash etc.) on-board. Con-X-ion shall not be not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.

Surcharge applies to the follow luggage items.

  • Additional suitcases - $6.00 per extra piece of luggage
  • Surfboards (Gold Coast & Brisbane Services) - $10.00 each. Surfboards must be less than 6ft long (183 cm), Should the surfboard exceed 6ft they will be unable to be transported due to our coaches' trailer size restrictions.
  • Surfboards (Sunshine Coast Services)- Passengers carrying a Surfboard (we can take any size) need to supply their own straps and are required to be attached by the passengers. Surfboards will incur an additional fee ($10 each).
  • Bike in Bike Box - $10.00 each
  • Golf Clubs - $10.00 (one set per passenger)

Excess luggage falling outside the above groups, will have the cost confirmed by the driver upon boarding.

Passenger Info

  • Infant = 0-1 years old. Infants travel is free on an adults passengers lap.
  • Child = 1-13 years old. Charged at the child rate. Children aged 1-3 can be held on the lap of adult travelling passenger. Children 3-13 years old must occupy their own seat.
  • Concession = student/senior. Proof of Concession is required when boarding.
  • Family = 2 adults and 2 children
  • Passengers under the age of 16 years old must be accompanied by and Adult

Con-x-ion Guarantee

Con-x-ion’s policy is to ensure you meet your flight stress free and on time, every time and we are committed to it!

To ensure our services get you to your flight on time, every time, Con-x-ion monitors’ real time traffic conditions. Our service schedules are adjusted in accordance with perceived delays minimising impact on our airport arrival times. We take the stress of traffic out of your hands allowing you to sit back, relax, and be rest assured that you will meet your flight on time, every time.

Con-x-ion is exceedingly confident that we can deliver you to your flight on time, every time. So much so, that in the unlikely event that you miss your designated flight when traveling with Con-x-ion, we will book you on the next available flight, business class at our expense.

In the unlikely event that a Con-x-ion passenger fails to meet their designated flight through error on behalf of Con-x-ion and our staff, Con-x-ion agrees to upgrade the affected passenger to the next available business class flight at the company’s expense.

The Con-x-ion guarantee is not intended to replace the need for our passengers to take out travel insurance and we recommend you do so. Passengers who fail to meet their designated flights due to unforeseen circumstances that arise outside of Con-x-ion’s control would generally be covered under these policies. These may include but are not limited to:

Natural disaster/severe weather conditions

If you or you agent supply us with the incorrect booking information.

Traffic accidents causing the closure to the route to the airport

This guarantee is not applicable to passengers who choose to travel at own risk (AOR) and not on the Con-x-ion recommended service.

Con-x-ion logs passengers pick up and set down times. Clients are expected to report for flight check-in within 10 minutes of their set down time. Clients who miss their check-in due to a delay once dropped at the airport will not be eligible for the Con-x-ion Guarantee.

*Please note: the Con-x-ion guarantee is only applicable to our South East Queensland service locations: Gold Coast, Brisbane, Sunshine Coast, Toowoomba and Hervey Bay.

Online Agent Information

Those entities on registration with Con-x-ion will be required to choose a username and password to enable use of their account. Keeping your username and password confidential and secure from misuse is entirely your responsibility. Any transaction, use, or activities from your account-giving rise to any liability monetary, legal, or otherwise are your responsibility. Where you have reason to suspect that there may have been unauthorised use of your account, or any breach of security you must inform Con-X-ion immediately. Con-X-ion will not be responsible, under any circumstances whatsoever, for any losses that are incurred due to misuse of your account by; another, with or without your consent or knowledge. To transact you must have the legal capacity to enter into this agreement i.e.; you are above 18 years of age and are of sound mind.


This website, the software, design, text and graphics comprised in this website and the format and layout of this site are owned by Con-X-ion. You may view and electronically copy the pages of this website in the usual operation of your web browser in visiting this site, but for no other purpose. Copying, distributing, selling, modifying and transmitting are strictly prohibited. Trademarks, business names, company names, logos and trade names are owned by Con-X-ion. You do not have the right to license or use them. Con-X-ion may at any time amend this site’s terms and conditions without notice to you. All amendments are posted on the site and will take effect immediately.


Con-x-ion may link our site to other sites on the Internet. It is your choice to visit these sites. We cannot take responsibility for the content or security on these sites and will not be responsible if you suffer any loss or damage from visiting these sites or using another’s products or services. Con-X-ion recommends that you check privacy policies, terms, and conditions of these other sites.

Theme Park Tickets and Passes

General Admission - Warner Bros. Movie World, Wet’n’Wild Water World, Sea World

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents. Disabled rates are available upon application at the front gate only.

General Admission – Paradise Country Aussie Farm

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.

Dinner Show Tickets – Australian Outback Spectacular evening dinner show

Bookings are currently available for all Australian Outback Spectacular performances until 30 June 2011.
Admission is free for children 3 years or under (not including seat and meal). A full child rate is applicable for children aged 4 - 13 years inclusive or for children 3 years and under where an individual seat and meal is to be served.
A limited number of seats are available for guests in wheelchairs. Bookings for guests in wheelchairs and guests with special seating requirements cannot be made online. Please telephone our Reservation Team for assistance 07 555 69 888.
Pensioner prices only available to Australian and New Zealand residents.
A maximum number of 15 tickets can be booked online. To make a booking for groups of 16 or more, please telephone the MyFun Sales Team on 13 33 86 or +61 7 5519 6200 from outside Australia.
All prices shown here are in Australian dollars, are subject to change and are GST inclusive.
You will be required to select the show date and show time you wish to book on the checkout page. Seating is allocated at the time of booking. If you wish to be seated with family or friends who have booked separately please telephone the MyFun Sales Team on 13 33 86 to make your booking as we cannot accommodate this request with online bookings.

Super Pass - Visit any park, any day over 14 days

The ultimate theme park pass! The Super Pass gives you unlimited entry for 14 days to Warner Bros. Movie World, Sea World and Wet'n'Wild Water World all year round. Visit any park, any day as many times as you like for 14 days.
Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.
Ticket valid for 14 days from first park visit. On first visit your photograph will be taken and affixed to your ticket. Tickets are non-transferable once presented for the first visit.

The VIP Pass

Unlimited entry to Sea World, Movie World and Wet'n'Wild until 30 June 2011!

The VIP Pass gives unlimited entry to Sea World, Warner Bros. Movie World and Wet'n'Wild Water World (But not to special events conducted outside advertised park trading hours) until 30 June 2011 inclusive. If you are a QLD or Northern NSW resident check out the QLD VIP Pass Offer.
The VIP Pass does not include entry to the Sea World Resort Water Park, Sea World Helicopters or Sea World Animal Adventures.
Children are aged 3 - 13 years inclusive. Pensioner tickets are only available to Australian and New Zealand residents.
Pass is not transferable once issued or redeemable for cash and cannot be used with any other offer. Read full VIP Pass Terms and Conditions of purchase and use.


  1. The QLD VIP Pass Offer is restricted to Queensland residents and residents of Northern New South Wales postcodes 2450 – 2490 only. Proof of residency must be shown on first entry.
  2. At time of purchase, personal data for each Pass holder must be completed.
  3. VIP Pass entitles holder to entry to Warner Bros. Movie World, Sea World and Wet'n'Wild Water World from date of purchase until 30 June 2011 inclusive BUT NOT:-
    • to special events conducted outside advertised park trading hours; nor
    • on Christmas Day.
  4. On any valid day entry is permitted ONCE to each selected park. Any extensions or refunds as a result of limited visitation or suspension are not allowed.
  5. VIP Pass does not entitle the holder to:-
    • entry to the Sea World Resort Water Park, Sea World Helicopters or SeaWorld Animal Adventures; nor
    • Annual Pass member benefits.
  6. VIP Pass is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash and cannot be used with any other offer.
  7. VRTP may cancel or suspend the VIP Pass and/or remove the holder from a park if they breach ANY park rules which are set out at the front gate of each park. VRTP reserves the right to close rides and/or attractions on a permanent or temporary basis during the life of the VIP Pass.
  8. The original VIP Pass must be presented to be allowed entry to a park. NO PASS - NO ENTRY
  9. If the VIP Pass is lost, stolen or damaged $20.00 is payable to obtain a replacement pass.
  10. These Conditions are governed by the laws in force in the State of Queensland, Australia.


  1. The owners and operators of the premises entered by you are not liable for and you irrevocably release them from any liability for death, personal injury, property loss or damage arising from any cause whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on the premises.
  2. You agree to let us search any bags or other goods in your possession or your locker immediately upon request.
  3. Photographs, movies or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose.
  4. No flash photography is allowed.
  5. Physical restrictions apply on some rides due to safety requirements.
  6. You agree to abide by all ride instructions.
  7. No alcohol, food, beverages, eskies or coolers are allowed.
  8. You agree that we may use any photographs that we may take of you for our commercial purposes without payment to you.
  9. We reserve the right to cancel or postpone all interactive and animal features/shows for operational reasons and/or in the interests of animal welfare.
  10. NO REFUNDS are payable in the event of ride or park/attraction closure due to inclement weather.

Terms and Conditions of online purchase

  1. You must have access to a printer in order to print your tickets to present at the theme park or attraction. Entry will not be permitted without presentation of these tickets.
  2. The one admission price for your Gold Coast theme park* tickets covers all rides, shows and attractions, excluding coin-operated games, lockers, candid and ride photographs. Guests pay independently for all food and beverage and merchandise.
  3. We strongly recommend that all children under the age of 14 years be accompanied by an adultwho shall be solely responsible for their care and conduct whilst on our premises.
  4. Guests who do not plan on using the attractions but wish to enjoy the surrounds must still pay full admission price. This includes parents and guardians supervising or waiting for children.
  5. All tickets purchased online are non-refundable and not exchangeable. Ticket prices are inclusive of GST.
  6. All ticket prices are shown in Australian dollars. Any purchase you make will be charged in Australian dollars. You are solely liable for any currency conversion fee charged by your credit card provider.
  7. An Annual Pass, VIP Pass (Gold Coast), and Annual Adventure Pass, Unlimited Adventure Pass (Sydney), remains the property of Village Roadshow Theme Parks and Attractions (VRTPA) and is not transferable to another person. The Pass can only be used by the person whose photograph appears on the Pass, and cannot be sold or given to anyone else to use.
  8. General Admission, Super Pass, Fun Pass and Escape Pass tickets purchased online must be used within twelve (12) months from the date of purchase. All Gold Coast Annual Pass tickets must be presented at front gate for validation within thirty (30) days from the date of purchase, failing which the ticket is deemed void and not able to be used. Subject to effective validation within the required thirty (30) day period, the Annual Pass is valid for twelve (12) months from the date of your first visit. The VIP Pass is valid for first use and unlimited entry until 30 June 2011. No extensions to validity periods are available.
  9. Australian Outback Spectacular tickets are valid only for the date and show booked by you. Seat allocation is made by a prescribed computer program on a "best available" basis and no changes to the seat allocated to each ticket purchased are permitted.
  10. Persons must be aged 3 to 13 years inclusive to be eligible for “children” tickets with the exception of Australian Outback Spectacular [4 to 13 years inclusive] and Sea World Helicopter flights [3 to 12 years inclusive]. Pensioner prices are available to Australian and New Zealand Government Pension card holders only but original valid Pension card must be presented at the time of entry.
  11. Special offers may be displayed on this website from time to time and any conditions displayed at the time of the offer will applyand will override these terms and conditions to the extent of any inconsistency.
  12. If successful, a PDF of your tickets will be emailed to the nominated email address. If you experience technical difficulties please wait sixty minutes and then check to see if you have received your email confirmation. If you do not receive your email confirmation after waiting sixty minutes, please email bookings@con-x-ion.combefore completing a second transaction.
  13. Email confirmations and tickets are the responsibility of the purchaser and cannot be reissued if lost, stolen or misplaced.
  14. Con-x-ion may collect and use your personal information provided for its business purposes.  This includes being contacted by email. 
  15. Having a problem? Please email  support@con-x-ion.com to find an answer.


X Member Program

Customers who are set up as X point members accrue points for each transfer they pay for which then converts to dollars.  When the passenger has sufficient dollars accrued they can use this for a complimentary transfer. 

X points are valid for a period of 3 years. X points terms and conditions are subject to change without notice.

Con-X-ion do not guarantee that X- points program will continue indefinitely.

Con-X-ion will give Members at least 90 days’ notice of termination of X points. Notice of termination will be posted on the Con-X-ion website and sent to the email address specified in the Member’s Membership Account;

Attraction and Pass Details

Attraction Information

Con-x-ion requires passenger/s to book at least 24 hours in advance for all Attraction and Theme Park transfers. Passenger/s departing for Theme Park/Attractions should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. Due to the precise nature of scheduling, it may not be possible to wait for passengers who are not present at the designated pick up time; such passengers will be required to call Con-x-ion and book on a later service. If a later service is not available, passengers are required to make their own travel arrangements at their own expense. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Australian Outback Spectacular and Paradise Country show and tour schedule bookings are to be made through Warner Village Theme Parks.

Roo Pass/ TP Pass Information

You are required to book your airport transfers at time of booking a Roo Pass, though you are not required to book all attraction transfers at time of booking a Roo Pass. Attraction transfers require 24 hours notice, please call Con-x-ion on 1300 266 946. The Roo Pass offers return transfers to Movieworld, Dreamworld, Whitewater World, Wet‘n’Wild, SeaWorld, Currumbin Wildlife Sanctuary, Superbee Honeyworld, Harbour Town Shopping Centre, Pacific Fair Shopping Centre and Surfers Paradise Shopping Precinct. The Roo Pass must be used within 30 days from first use; any unused components are non-refundable. The Roo Pass is not transferable; however, transfers are flexible and have the facility to re-book transfers to another day if necessary. The Roo Pass price is for Coach Transfers and Specials included in the pass, theme park entry is NOT included. The days that are hole-punched on the Roo Pass are inclusive. Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions. Con-x-ion is not responsible for lost or stolen passes.

Call 1300 266 946 for more information and bookings.