Terms and Conditions

*Terms and Conditions are subject to change at any time.

*No food or drink are to be brought on board the vehicles except for bottled water with lid.

Cancellation Policy

Cancellations in excess of 24 hours will be eligible for a refund or Credit at the full discretion of Conxion. Any refunds provided will be for the fare value less the $10.00 administration fee.

Return Journeys

Return booking eligibility:

• Both the inbound and outbound service must be booked during the initial reservation (discounts may apply)
• The pickup and drop off locations must exactly correspond (ie. The same address or hotel) otherwise the booking must be made as two one-way fares.

Late Flights

Passengers that have booked the last service for the day who have missed their allocated pickup service and have arrived due to a delayed flight will need to make alternative travel arrangements at their own expense. A full refund will be issued for the arrival journey. Con-X-ion is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Con-X-ion office 1300 266 946 and we will put you on the next available service.

*Please note: Our services are unable to wait for delayed flights or late passengers.

Travel Insurance

Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.

At Own Risk (AOR) Disclaimer

When booking with Con-x-ion we suggest you choose our recommended pick up time. passengers who choose to travel under an AOR service time accept the responsibility of any missed flights due to traffic or any other unforeseen circumstances which result in delays. All passengers who have selected an AOR service will not be eligible for compensation, refund or reimbursement. We do not recommend our clients book AOR.

Lost Property Policy

Lost property can be claimed by contacting our office on 1300 266 946. Con-X-ion takes no responsibility for any lost property. If any lost property has been located it will be held at our base of operations either on the Gold Coast or Sunshine Coast for a period of 3 months. After the 3 month period has passed all lost property items will be donated to charity. If you wish to have your lost property delivered to you additional costs may apply.

Pick up Window Procedure

Con-X-ion transfer services should arrive during the 20-minute window as outlined in your confirmation. Passengers must be ready and waiting outside the designated pickup location for the entirety of the pickup window. Our services will depart immediately once they reach each pickup point and will not wait for passengers that are not ready to board. Drivers are not responsible to locate passengers if they are not readily waiting at the designated pickup area. Passengers that are not ready and waiting during the outlined times resulting in a missed transfer; may not be eligible for refund or reimbursement.

If your bus has not arrived within the pickup window please call Con-X-ion on 1300 266 946 ASAP. If you are concerned you are at risk of missing your flight, please make contact with Con-x-ion immediately. Do not arrange alternative transport without calling Con-X-ion first to cancel. Clients who choose to take alternate transport without calling to cancel their service may not be eligible for a refund or reimbursement.  Passengers who miss their service and are not contactable by phone or who choose to take alternate transport without calling to cancel their service may not be eligible for a refund or reimbursement.

Service Interruptions

Pick-up and drop-off times are approximate, Con-X-ion does not take responsibility for delays due to traffic or any other factor. Due to the geographical logistics of the Gold Coast, Sunshine Coast and Brisbane; a secondary service may be required to minimize travel time in an endeavor to provide a more timely service. Refunds/reimbursements are not given due to service interruptions outside of our control.

Mobility

All passengers need to ensure they can board, disembark (via hoist assistance if booked) and move around the bus unaided or, alternatively travel with a care assistant or companion.

Wheelchairs:

MUST be advised at the time of booking. If a wheelchair bound client is booked they must have appropriate carers to assist with boarding the coach. The drivers will make every effort to assist, but they do not have the training or physical attributes to be able to help at all times. Client's wheelchair must be the collapsible variety we do not have Wheel Chair assessable Coaches. Passengers will have to climb up 3 stairs and when in bus another step up for the large coach. For the smaller coach they have 1 step up.

Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions and number of pick ups

* Please refer to our F&Qs page for more information.

Pricing Policy

All prices are retail, include GST and are shown in Australian dollars.

Periodically Con-X-ion will have “specials” otherwise known as "promo-codes". There will be time frames on these “specials” and limited numbers available. “Specials” must be booked and paid for at the time of booking and confirmed by Con-X-ion within 24 hours to guarantee that booking. Failure to pay for the “special” at time of booking may result in cancellation of the booking. "Specials" cannot be redeemed with any other offers or applied to bookings made on an X-point membership account.

We accept no responsibility for loss incurred due to cancellation in these circumstances. This clause applies to “specials” only.

See item “Cancellation Policy” for further information on “regular” bookings. Con-x-ion may have third parties involved in “specials”. You may check the third party provider to determine their terms and conditions that apply to the “special”.

Please note: fares and times are subject to change without notice.

Baggage Information

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Surcharge applies to additional luggage items (see below). All luggage must be clearly labeled by the passenger/s, including name and residential address. Passenger/s should carry valuable and fragile items (e.g. jewelry, expensive equipment, cash etc.) on-board. Con-X-ion shall not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.

Surcharge applies to the follow luggage items.

• Additional suitcases - $6.00 per extra piece of luggage
• Surfboards - $10.00 each. Surfboards must be less than 6ft long (183 cm), Should the surfboard exceed 6ft they will be unable to be transported due to our coaches' trailer size restrictions.
• Bike in Bike Box - $10.00 each
• Golf Clubs - $10.00 (one set per passenger)

Excess luggage falling outside the above groups will have the cost confirmed by the driver upon boarding.

Passenger Info

• Infant = 0-1 years old. Infants travel is free on an adults passengers lap.
  please note this includes all persons younger than 12 months only.
  
• Child = 1-13 years old. Charged at the child rate. Children aged 1-3 can be held on the lap of adult traveling passenger.
  please note this includes from 12 months up until 13 years old.
  
  
• Children 3-13 years old must occupy their own seat.
  
  
• Concession = student/senior. Proof of Concession is required when boarding.
  
  
• Family = 2 adults and 2 children inclusive.

Passengers under the age of 16 years old must be accompanied by an Adult

Con-x-ion Guarantee

Con-x-ion’s policy is to ensure you meet your flight stress-free and on time, every time and we are committed to it!

To ensure our services get you to your flight on time, every time, Con-x-ion monitors’ real-time traffic conditions. Our service schedules are adjusted in accordance with perceived delays minimizing the impact on our airport arrival times. We take the stress of traffic out of your hands allowing you to sit back, relax, and be rest assured that you will meet your flight on time, every time.

Con-x-ion is exceedingly confident that we can deliver you to your flight on time, every time. So much so, that in the unlikely event that you miss your designated flight when traveling with Con-x-ion, we will book you on the next available flight, business class at our expense.

In the unlikely event that a Con-x-ion passenger fails to meet their designated flight through an error on behalf of Con-x-ion and our staff, Con-x-ion agrees to upgrade the affected passenger to the next available business class flight at the company’s expense.

The Con-x-ion guarantee is not intended to replace the need for our passengers to take out travel insurance and we recommend you do so. Passengers who fail to meet their designated flights due to unforeseen circumstances that arise outside of Con-x-ion’s control would generally be covered under their insurance policies. These may include but are not limited to:

Natural disaster/severe weather conditions.

Industrial action preventing Con-x-ion from providing regular transfer services.

If you or your agent supply us with the incorrect booking information.

Traffic accidents causing the closure of the route to the airport.

This guarantee is not applicable to passengers who choose to travel at own risk (AOR) and not on the Con-x-ion recommended service.

Con-x-ion logs passengers pick up and set down times. Clients are expected to report for flight check-in within 10 minutes of their set downtime. Clients who miss their check-in due to a delay once dropped at the airport will not be eligible for the Con-x-ion Guarantee.

*Please note: the Con-x-ion guarantee is only applicable to our South East Queensland service locations: Gold Coast, Brisbane, Sunshine Coast, Toowoomba and Hervey Bay.

Online Agent Information

Those entities on registration with Con-x-ion will be required to choose a username and password to enable the use of their account. Keeping your username and password confidential and secure from misuse is entirely your responsibility. Any transaction, use, or activities from your account-giving rise to any liability monetary, legal, or otherwise are your responsibility. Where you have reason to suspect that there may have been unauthorized use of your account or any breach of security you must inform Con-X-ion immediately. Con-X-ion will not be responsible, under any circumstances whatsoever, for any losses that are incurred due to misuse of your account by; another, with or without your consent or knowledge. To transact you must have the legal capacity to enter into this agreement i.e.; you are above 18 years of age and are of sound mind.

Website

This website, the software, design, text, and graphics comprised in this website and the format and layout of this site are owned by Con-X-ion. You may view and electronically copy the pages of this website in the usual operation of your web browser in visiting this site, but for no other purpose. Copying, distributing, selling, modifying and transmitting are strictly prohibited. Trademarks, business names, company names, logos, and trade names are owned by Con-X-ion. You do not have the right to license or use them. Con-X-ion may at any time amend this site’s terms and conditions without notice to you. All amendments are posted on the site and will take effect immediately.

Links

Con-x-ion may link our site to other sites on the Internet. It is your choice to visit these sites. We cannot take responsibility for the content or security on these sites and will not be responsible if you suffer any loss or damage from visiting these sites or using another’s products or services. Con-X-ion recommends that you check privacy policies, terms, and conditions of these other sites.

X Member Program

Customers who are set up as X point members accrue points for each transfer they pay for which then converts to dollars.  When the passenger has sufficient dollars accrued they can use this for a complimentary transfer.

X points are valid for a period of 3 years. X points terms and conditions are subject to change without notice.

Con-X-ion does not guarantee that X- points program will continue indefinitely. Promo-codes and "specials" cannot be appied to a booking made on an X-point member account as the X-points accrural is not valid with any other offer.

Con-X-ion will give Members at least 90 days’ notice of termination of X points. Notice of termination will be posted on the Con-X-ion website and sent to the email address specified in the Member’s Membership Account;

Attraction and Pass Details

Attraction Information

Con-x-ion requires passenger/s to book in advance by 6 pm the day prior for all attraction and theme park transfers. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Passenger/s departing from theme park/attractions must be ready and waiting outside their accommodation or designated pick-up point at least 10 minutes prior to their pick-up time.

Unfound passengers that are not present at the bus/coach bay at the allocated time may not be eligible for refund/reimbursement. Passengers who have not been picked up at their allocated time are required to call Con-X-ion ASAP and may have their transfer time reallocated to a later service (subject to availability). All passengers who wish to cancel must call Con-X-ion prior to booking an alternative transport option. Passengers who miss the last available service and are not contactable by phone may not be eligible for refunds/reimbursements.

* No food or drink are to be brought on board the vehicles except for bottled water.

Roo Pass/ TP Pass Information

Both the Roo pass and TP passes have a 30-day expiry from the first use of travel. Theme park transfers included in the pass are able to be booked in advance at a minimum by 6 pm the day prior.

The Roo pass requires initial airport transfers to be booked at the time of purchase. To add transfers to your pass please call Con-x-ion on 1300 266 946. The Roo Pass and TP pass offer return transfers to Movieworld, Dreamworld, Whitewater World, Wet‘n’Wild, SeaWorld, Currumbin Wildlife Sanctuary, Surfers Paradise shopping precinct, Superbee Honeyworld, Harbour Town Shopping Centre, Game Over Gold Coast and Pacific Fair Shopping Centre. Any unused components of the passes are non-refundable including missed return transfers. The passes are not transferable, however, if you would like to make any changes to the time and/or date please call Con-X-ion ASAP.

The Roo Pass and TP pass price are for coach transfers only; theme park entry is NOT included. Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions. All passengers who wish to cancel must call Con-X-ion prior to booking an alternative transport option. Passengers who miss the last available service and are not contactable by phone may not be eligible for refunds/reimbursements.

* No food or drink are to be brought on board the vehicles except for bottled water.

PLEASE NOTE: Australian Outback Spectacular transfers are NOT included in the Roo pass or TP pass.

Event Transfer Details

On arrival, our services will depart immediately once they reach each location, and will be unable to wait for unfound passengers. Passengers waiting must be waiting at least 10 minutes prior to the pickup time at the designated pick up location as outlined in your confirmation. Unfound passengers may not be eligible for refund or reimbursement. To check if we have another available service please make contact with Con-x-ion ASAP. Passengers are to call Con-x-ion on 1300 266 946 or +61 7 5556 9888 if a bus has not arrived within the pickup window.

On departure from an event, drivers will be waiting with their vehicles in the general proximity where you were set down in time for the completion of the event (Unless otherwise stated on confirmation). Passengers are expected to actively look for the bus branded with Con-x-ion insignia and to keep an eye out for your driver who will be wearing a blue shirt and red Con-x-ion hat. Drivers are not responsible for locating passengers and unfound passengers may not be eligible for refund or reimbursement. If you miss your allocated service please make contact with Con-x-ion ASAP. Please do not depart in a taxi without making contact with Con-x-ion first.

Call 1300 266 946 for more information and bookings.

Theme Park Tickets and Passes

General Admission - Warner Bros. Movie World, Wet’n’Wild Water World, Sea World

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents. Disabled rates are available upon application at the front gate only.

General Admission – Paradise Country Aussie Farm

General Admission tickets must be used within twelve (12) months from the date of purchase. Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.

Dinner Show Tickets – Australian Outback Spectacular evening dinner show

Bookings are currently available for all Australian Outback Spectacular performances until 30 June.
Admission is free for children 3 years or under (not including seat and meal). A full child rate is applicable for children aged 4 - 13 years inclusive or for children 3 years and under where an individual seat and meal is to be served.
A limited number of seats are available for guests in wheelchairs. Bookings for guests in wheelchairs and guests with special seating requirements cannot be made online. Please telephone our Reservation Team for assistance 07 555 69 888.
Pensioner prices only available to Australian and New Zealand residents.
A maximum number of 15 tickets can be booked online. To make a booking for groups of 16 or more, please telephone the MyFun Sales Team on 13 33 86 or +61 7 5519 6200 from outside Australia.
All prices shown here are in Australian dollars, are subject to change and are GST inclusive.
You will be required to select the show date and show time you wish to book on the checkout page. Seating is allocated at the time of booking. If you wish to be seated with family or friends who have booked separately please telephone the MyFun Sales Team on 13 33 86 to make your booking as we cannot accommodate this request with online bookings.

Super Pass - Visit any park, any day over 14 days

The ultimate theme park pass! The Super Pass gives you unlimited entry for 14 days to Warner Bros. Movie World, Sea World, and Wet'n'Wild Water World all year round. Visit any park, any day as many times as you like for 14 days.
Children are aged 3 - 13 years inclusive. Pensioner prices are only available to Australian and New Zealand residents.
Ticket valid for 14 days from first park visit. On first visit, your photograph will be taken and affixed to your ticket. Tickets are non-transferable once presented for the first visit.

The VIP Pass

Unlimited entry to Sea World, Movie World and Wet'n'Wild until 30 June!

The VIP Pass gives unlimited entry to Sea World, Warner Bros. Movie World and Wet'n'Wild Water World (But not to special events conducted outside advertised park trading hours) until 30 June inclusive. If you are a QLD or Northern NSW resident check out the QLD VIP Pass Offer.
The VIP Pass does not include entry to the Sea World Resort Water Park, Sea World Helicopters or Sea World Animal Adventures.
Children are aged 3 - 13 years inclusive. Pensioner tickets are only available to Australian and New Zealand residents.
Passes are not transferable once issued or redeemable for cash and cannot be used with any other offer. Read full VIP Pass Terms and Conditions of purchase and use.

*CONDITIONS OF PURCHASE AND USE OF VIP PASS:

1. The QLD VIP Pass Offer is restricted to Queensland residents and residents of Northern New South Wales postcodes 2450 – 2490 only. Proof of residency must be shown on the first entry.
2. At the time of purchase, personal data for each Pass holder must be completed.
3. VIP Passentitlesholder to entry to Warner Bros. Movie World, Sea World and Wet'n'Wild Water World from date of purchase until 30 June inclusive BUT NOT:-
   • to special events conducted outside advertised park trading hours; nor
   • on Christmas Day.
4. On any valid day, entry is permitted ONCE to each selected park. Any extensions or refunds as a result of limited visitation or suspension are not allowed.
5. VIP Pass does not entitle the holder to:-
   • entry to the Sea World Resort Water Park, Sea World Helicopters or SeaWorld Animal Adventures; nor
   • Annual Pass member benefits.
6. VIP Pass is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash and cannot be used with any other offer.
7. VRTP may cancel or suspend the VIP Pass and/or remove the holder from a park if they breach ANY park rules which are set out at the front gate of each park. VRTP reserves the right to close rides and/or attractions on a permanent or temporary basis during the life of the VIP Pass.
8. The original VIP Pass must be presented to be allowed entry to a park. NO PASS - NO ENTRY
9. If the VIP Pass is lost, stolen or damaged $20.00 is payable to obtain a replacement pass.
10. These Conditions are governed by the laws in force in the State of Queensland, Australia.

*CONDITIONS OF ENTRY TO GOLD COAST THEME PARKS:

1. The owners and operators of the premises entered by you are not liable for and you irrevocably release them from any liability for death, personal injury, property loss or damage arising from any cause whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on the premises.
2. You agree to let us search any bags or other goods in your possession or your locker immediately upon request.
3. Photographs, movies or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose.
4. No flash photography is allowed.
5. Physical restrictions apply on some rides due to safety requirements.
6. You agree to abide by all ride instructions.
7. No alcohol, food, beverages, eskies or coolers are allowed.
8. You agree that we may use any photographs that we may take of you for our commercial purposes without payment to you.
9. We reserve the right to cancel or postpone all interactive and animal features/shows for operational reasons and/or in the interests of animal welfare.
10. NO REFUNDS are payable in the event of ride or park/attraction closure due to inclement weather.

Terms and Conditions of online purchase

1. You must have access to a printer in order to print your tickets to present at the theme park or attraction. Entry will not be permitted without presentation of these tickets.
2. The one admission price for your Gold Coast theme park* tickets covers all rides, shows and attractions, excluding coin-operated games, lockers, candid and ride photographs. Guests pay independently for all food and beverage and merchandise.
3. We strongly recommend that all children under the age of 14 years be accompanied by an adult who shall be solely responsible for their care and conduct whilst on our premises.
4. Guests who do not plan on using the attractions but wish to enjoy the surrounds must still pay full admission price. This includes parents and guardians supervising or waiting for children.
5. All tickets purchased online are non-refundable and not exchangeable. Ticket prices are inclusive of GST.
6. All ticket prices are shown in Australian dollars. Any purchase you make will be charged in Australian dollars. You are solely liable for any currency conversion fee charged by your credit card provider.
7. An Annual Pass, VIP Pass (Gold Coast), and Annual Adventure Pass, Unlimited Adventure Pass (Sydney), remains the property of Village Roadshow Theme Parks and Attractions (VRTPA) and is not transferable to another person. The Pass can only be used by the person whose photograph appears on the Pass, and cannot be sold or given to anyone else to use.
8. General Admission, Super Pass, Fun Pass and Escape Pass tickets purchased online must be used within twelve (12) months from the date of purchase. All Gold Coast Annual Pass tickets must be presented at the front gate for validation within thirty (30) days from the date of purchase, failing which the ticket is deemed void and not able to be used. Subject to effective validation within the required thirty (30) day period, the Annual Pass is valid for twelve (12) months from the date of your first visit. The VIP Pass is valid for first use and unlimited entry until 30 June. No extensions to validity periods are available.
9. Australian Outback Spectacular tickets are valid only for the date and show booked by you. Seat allocation is made by a prescribed computer program on a "best available" basis and no changes to the seat allocated to each ticket purchased are permitted.
10. Persons must be aged 3 to 13 years inclusive to be eligible for “children” tickets with the exception of Australian Outback Spectacular [4 to 13 years inclusive] and Sea World Helicopter flights [3 to 12 years inclusive]. Pensioner prices are available to Australian and New Zealand Government Pension card holders only but original valid Pension card must be presented at the time of entry.
11. Special offers may be displayed on this website from time to time and any conditions displayed at the time of the offer will apply and will override these terms and conditions to the extent of any inconsistency.
12. If successful, a PDF of your tickets will be emailed to the nominated email address. If you experience technical difficulties please wait sixty minutes and then check to see if you have received your email confirmation. If you do not receive your email confirmation after waiting sixty minutes, please email bookings@con-x-ion.com before completing another transaction.
13. Email confirmations and tickets are the responsibility of the purchaser and cannot be reissued if lost, stolen or misplaced.
14. Con-x-ion may collect and use your personal information provided for its business purposes.  This includes being contacted by email.
15. Having a problem? Please email  support@con-x-ion.com to find an answer.

Call 1300 266 946 for more information and bookings.